Terms & Conditions

Wholesale Inquiries

Availability

In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

Cancellation by TXS Restaurant Equipment INC

We reserve the right to cancel any order, refund, credit, or reship at our discretion without notice. TXS Restaurant Equipment INC also reserves the right to refuse service, terminate accounts, and terminate your rights to use TXS Restaurant Equipment INC Store's website, mobile website, or mobile application services (“Services”). If we do so, we will not provide any type of reimbursement for termination related to conduct that we determine, in our discretion, violates our policies or any applicable law, involves fraud or misuse of the TXS Restaurant Equipment INC Store Services, or is harmful to our interests or another user.

Cancelling an Order

Similarly, once an order is placed, we cannot guarantee that it can be canceled. If you wish to cancel an order, please contact us as soon as possible. A cancellation and/or restocking fee may be deducted from your return credit to cover the cost of canceling the items and/or processing the items back into stock. This fee could be up to 50% of the item(s)’ cost. Customized products are non-modifiable, non-cancellable, and non-returnable.

Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified. If you wish to modify your order, please contact us as soon as possible. Customized products are non-modifiable, non-cancellable, and non-returnable.

Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

Order Communication

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

Price Changes and Updates

Pricing on our Services is listed at the wholesale level and updated in real-time. Product pages will list known and impending manufacturers' price increases. Unfortunately, this information is not always given to us by our manufacturers in advance of the effective date. For pending alternate payment / not fully paid orders, we reserve the right to apply manufacturers’ price increases to the order amount. If we receive notice of a manufacturer’s price increase on an unpaid order, we will contact you to inform you of the increased price, the additional payment required on the order, and the due date for that payment. Should you not provide the additional payment required on the order, we will cancel the order and refund any payment received. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a Services’ error, TXS Restaurant Equipment INC Store will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed-upon price with the customer or a cancellation of the order, resulting in a full refund.

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

Applicable Laws

These Conditions of Use shall be governed by and construed in accordance with the laws of Texas, without giving effect to its conflict of law provisions.

Text Messaging

Registered customers can sign up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered, or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign-up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers. Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements

Text frequency based on user orders. Message and data rates may apply. Customers may opt out at any time by sending STOP or unsubscribing in their account settings. (Note: if you texted STOP but would like to restart, text START, and make sure your number below is correct.) Responses are unable to be received via text.

Privacy & Safety

Last Updated on: Sep 4, 2023

The TXS Restaurant Equipment INC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you and our practices for collecting, maintaining, protecting, using, and disclosing that information.

This policy applies to information that we collect through our Website, mobile applications, and any other services or offerings we provide that may link to this Privacy Policy (collectively, our “Services”). For the avoidance of doubt, this includes information collected:

In email, text, chat, and other electronic messages between you and the Services.
Through mobile and desktop applications you download from the Services.
When you interact with our advertising and applications on/through third-party websites and services (if those applications or advertising include links to this policy).
It does not apply to information collected by:
- Any third party, including through any application or content, including advertising, that may link to or be accessible from or on the Services.
- Please read this policy to carefully understand our policies regarding our collection, treatment, and use of your information. By accessing or using the Services, you accept and agree to be bound and abide by this Privacy Policy, Terms of Use, and Terms of Sale. You should periodically review the policy because it may change from time to time. By continuing to use the Services, you agree to be bound by such changes.
  
  1. Information we may collect about you. We collect several types of information from and about users of our Services, including information:
  - That personally identifies you (“Personal Information”), like contact and identification data, such as your name, mailing address, email address, telephone number, account information, employer, and job title.
  - That is about you but does not identify you personally, such as demographic information or anonymized data.
  - About your internet connection, geolocation, the equipment you use to access our Services, and usage and session details (such as the pages of the Services you visit, the time of your visit, and the time spent on those pages).
  2. How we collect information. We collect this information:
  - Directly from you, from information you provide to us (for example, from forms you complete through the Services or products and services that you purchase).
  - Automatically when you access or use our Services (for example, your Internet Protocol (IP) address and information about your device and operating system).
  - From our Related Companies.
  3. Information you provide to us. The information you provide to us through our Services may include:
  - Information that you provide by filling in forms on any of our Services. This includes information provided at the time of registering to use our Services, subscribing to our service(s), posting material, or requesting further services (including information supplied on lead generation forms found on our Services). We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Services.
  - Records and copies of your correspondence (including email addresses) if you contact us.
  - Your responses to surveys that we may ask you to complete for research purposes.
  - Details of transactions you carry out through our Services and of the fulfillment of your orders. You may also be required to provide financial information before placing an order through our Services.
  - Your search queries on the Services.
  You may also provide information to be published or displayed (“posted”) in public areas of the Services or transmitted to other users of the Services or third parties (“user contributions”). Your user contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users using the Services with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons.
  
  4. Information we collect through automatic data collection technologies. As you navigate and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  - Details of your visits to our Website, including web traffic data (such as the site you access the Website from), geolocation data, logs, and other communication data and the resources that you access and use on the Services.
  - Information about your device (including any mobile device), computer, and internet connection, including model, brand, device date, IP address, operating system, mobile network, and browser type.
  We may also use technologies to collect information about your online activities over time and across third-party websites, apps, or other online services (behavioral tracking). Behavioral trackers may be set through our Services by us or by third-party service providers and advertisers to collect information about how you use our Services and how you interact with advertisements and content on other websites. This information is used to provide you with targeted advertising tailored to your interests. See below for more details about how we use your information and your choices for opting out.
  
  The information we collect automatically includes personal information. It helps us to improve our Services and deliver a better, more personalized experience to you by enabling us to:
  - Estimate our audience size and usage patterns.
  - Store information about your preferences, allowing us to customize our Services according to your individual interests.
  - Speed up your searches.
  - Recognize you when you return to our Services.
  The technologies we use for this automatic data collection may include:
  - Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  - Flash cookies. Certain features of our Website may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  - Web beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  5. Third-party use of cookies and other tracking technologies. Some content or applications, including advertisements, on the Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used.
  
  Most web browsers offer universal privacy settings that you may select and use to manage or opt out of cookies and other tracking technologies. Each browser has different steps for adjusting privacy and security settings. For more information, search the web for instructions on how to adjust your browser’s privacy settings. If you choose to opt out or disable tracking technologies, it will affect how our Services function. Some features may not be available to you, and your user experience on the Services may be compromised. See below for more choices regarding the disclosure of your information and how to opt out.
  
  6. How we use your information. We use information that we collect about you or that you provide to us, including personal information:
  - To operate our business and present our Services to you, including to deliver information, products, or services that you request from us.
  - To improve our products and Services, develop new products and Services, and conduct research.
  - To personalize your online experience and use of our Services, understand your preferences, and offer you a more seamless, consistent, and personalized experience.
  - To provide you with notices about your account.
  - To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  - To notify you about changes to our Services or any products or services we offer or provide.
  - To provide you with recommended products, services, programs, offers, and other information about our products and services and those of other companies, and to display advertising to you.
  - To allow you to participate in interactive features on the Services.
  - To fulfill any other purpose described to you at the time information is collected.
  - For any other purpose with your consent.
  We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
  
  7. Disclosure of your information. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose personal information we collect or you provide:
  - To our Related Companies.
  - To our contractors, service providers, and other third parties we use to support our business, including payment processors.
  - To fulfill the purpose for which you provide it.
  - For any other purpose disclosed by us when you provide the information.
  - With your consent.
  We may also disclose your personal information:
  - To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  - To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including for billing and collection purposes.
  - If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  - Targeted advertising. We may also disclose your personal information to third parties to market their products and services to you. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertiser’s target audience preferences, you can opt-out by emailing txsrestaurantequipment@hotmail.com.
  - Payment processing. We may provide paid products and/or services within the Services. In that case, we use third-party services for payment processing (“payment processors”). We do not store your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
  9. Analytics services. We use certain analytics services, such as Google Analytics, to gather information about the use of our Services. To learn more about Google Analytics, including opting out of Google Analytics, click here.
  
  10. Accessing and correcting your information. You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at txsrestaurantequipment@hotmail.com to request access to, correct, or delete any personal information that you have provided to us. If you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
  
  If you delete your user contributions from the Website, copies of your user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.
  
  11. Children under the age of 16. ?Our Services are not intended for children under the age of 16. No one under the age of 16 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Services or through any of its features, register on the Services, make any purchases through the Services, use any interactive or public comment features on the Services, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at: txsrestaurantequipment@hotmail.com. California residents under 16 may have additional rights regarding the collection and sale of their personal information.
- 12. Data security. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
  
  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. You may not share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Services or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Service’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.
  
  13. Changes to the Privacy Policy. We will post any changes that we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through notice on the Services homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting our Services, Privacy Policy, Terms of Use, and Terms of Sale to check for any changes. Changes to the Privacy Policy, Terms of Use, and Terms of Sale are effective upon posting to the Website.
  
  13. Comments and concerns. All questions or comments about this privacy and our privacy practices should be directed to: txsrestaurantequipment@hotmail.com or by visiting our Support Page.

Payment Methods

- Credit / Debit Cards

- Offline Payments